All plans include
- No commitment
- Plugin Updates
- Email delivery issues
- 24/7 Uptime Monitoring
- Monthly Maintenance Report
- Fast Expert Support
It’s not an oil change, but your site needs to be kept up to date like a Tesla. New features and patches are required to be installed regularly. We’ll take care of your plugins and theme as well to ensure your site runs well.
Your website represents your company 24 hours a day so it’s an important asset, even more so if it collects money for you from a store, or saves you admin time with bookings. We’ll make sure it’s secure, hacker free and runs well all day every day.
Whilst you may know how to make changes yourself, you may not have the time – we can help you do these. If you are actively publishing and driving traffic to your site you will also want to regularly update and change features. We are here when you need us.
It’s very natural to be hesitant about hitting update, but we are here for you. There are lot’s of ways to protect you and your site so if you make a mistake we can help you undo it. Think of us like a safety net – here in the background when you really need it!
There's a lot more to keeping your site in tip top shape than simply doing a few updates every now and again. Check out what else we do for you each month.
Minimum monthly maintenanceBuy Now
Updates and a little help each monthBuy Now
Premium plugins and annual site reviewsBuy Now
|Theme & Plugin Updates|
|Secure Offsite Cloud Backups||Nightly||Nightly||Nightly|
|24/7 Uptime Monitoring|
|Wordpress Video Library|
|Monthly Maintenance Report|
|Hack Cleanup||Last Backup||Targeted||Targeted|
|Wordpress Hosting Discount||10%||15%|
|Small Support Tasks||3/month||6/month|
|Premium Plugin Pack|
|Deep Security Scan||Monthly||Monthly|
|Support||Live Chat & Email||Live Chat, Email & Phone||Live Chat, Email & Phone|
|Buy Now||Buy Now||Buy Now|
Our Grow plan includes monthly strategy sessions, 20% off your hosting, and 6 hours of work per month plus monthly strategy sessions. We can also custom make a plan for you depending on your needs.
A few of the common questions and as many answers as we could compile!
If these plugins are in our Essential Plugin Pack, and you are on the Improve Care Plan – yes we will.
These include, but are not limited to
We take a quick look to make sure your site is still working, as well as a spot check on certain functional areas if they may have been impacted by a plugin update.
Because we also employ functional monitoring on your site (i.e does a certain text appear on the page), if it breaks we will also get notified quickly.
Most update issues can be fixed within a few minutes. If one of these affects your website we will resolve it without additional cost to you. If a fix is likely to take longer we will estimate the cost for you, suggest appropriate alternatives, or back the update out for you.
Yes – we guarantee what we tell you with regards to security and malware – so if it goes wrong we will fix it for free and prevent it from happening again. The whole purpose of our Care Packages is preventative care, so we work hard to prevent anything from happening.
Be aware that the number one way these attacks happen is from a user having a very easy to guess password – so we will also insist you update passwords where necessary.
We will ask you to ensure you do this, and rotate these passwords regularly.
When you start with us we’ll ask you to take our Academy course on security to make sure you are up to speed on the best practice for your digital life.
Typically this is a job we can complete for you within 30 minutes. If it will take longer, we will let you know and if it’s obviously a decent size, get your approval for the time before commencing.
Like a lawyer’s retainer, all of our support time hours are offered on a use-it-or-lose it basis. No time or task credits can be banked from one month to the next.
If you have a task that is beyond what is included in your plan, we will submit an estimate for you to approve separately at your discounted development rate. Development work will be billed at a discounted rate if on the Improve or Grow plans.
Our team of WordPress Experts are ready for your call. Give us a call on 02 80065082 or use the live chat.