All plans include
- Support by Email & Live Chat
- Google Certified Collaboration Engineers
- Email delivery issues
- Domain Alignment
- Regular Feature Updates
- Annual Security Review
- Best Practice Advice
- Fast Expert Support
Knowledge and available support means no more spending time on Google looking for an answer and not finding it; your most technically competent colleague will get less questions when it’s not part of their role; your staff will be less frustrated and reduce the need to then purchasing external software to get the job done (costs more, takes time, and you don’t have security control over it)
By standardising the process and procedures of your team, and reducing the number ofapplications in use – you have control and security over your valuable business intellectual property across any device and reduce security concerns on disparate applications.
You will also reduce the direct monthly spend on other products that Google Workspace competes with, reduce your administration overhead, speed up on boarding and offboarding and help your staff be more productive.
Upskilling your team can be a risky proposition when it is not structured, and we see companies loose time, money and productivity. Here's what our Care Plans contain to help mitigate that risk.
Suitable for startup businesses, up to 10 usersBuy Now
Suitable for Business Standard & Plus subscribers, up to 50 userBuy Now
Suitable for Workspace Enterprise subscribers, 50+ users, with remote teams & ChromebooksBuy Now
|Support||Google Champion||Concierge||Concierge Remote Desktop|
|Google Certified Collaboration & Support Engineers|
|Annual Security Review|
|Best Practice advice|
|Regular Updates on new Features|
|Ongoing Email Deliverability and Spam Alignment||Google Only||+ 3rd Party CRM/EDM||+ 3rd Party CRM/EDM|
|Group training sessions||2/year||4/year|
|Google Vault Support|
|Shared Drives configuration and setup|
|Advanced Device Management set up and maintenance|
|Buy Now||Buy Now||Buy Now|
Our Care Plans are designed to provide you, and your team with the skills needed to ustilise the tools vailable in daily work life, allowing you to focus on your business, not the challenges of IT.
A few of the common questions and as many answers as we could compile!
We recommend in your organisation there should be one person who champions the adoption of the product as part of their job role. This person knows your company well, understands where you are trying to go, and the challenges your team have on a daily basis.
They are there to help your team when they get stuck, to triage issues and help drive the overall successful adoption for your team.
We are here to support your Champion, provide strategic advice to help drive security and best practice based on our 7+ years of Google Workspace experience and 1000’s of users supported.
Nothing changes as far as your access rights are concerned, you still own your account and continue to be the Super Admin.
We will slot in as part of your existing admin team and help you to keep things ticking along, plus we can provide direct advice and support drawing from our 7+years of working with other clients on Google Workspace (formerly G Suite).
Ideally you are a client under our Google Partner, and your billing is provided by us, not direct to Google.
If you are a Partner client we get access to your settings and admin areas at no extra cost to you. We cannot see end user data, or anything that is private to users however.
If you are billed direct to Google then you will need to add an Administrator level account for us to be able to access your system. This also has benefits as we can act on behalf of users to work on Shared Drives and more directly assist with issues like spam, or other issues that contain end user data.
Upskilling your team can be a risky proposition when it is not structured, and we see companies loose time, money and productivity because:
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